Job Description
GERMAN OVERSEAS TRAVEL
To be part of a dedicated travel team and provide superior travel service and assistance to all our corporate and leisure clients. Our client base is approximately 80% corporate and 20% leisure.
Duties and Responsibilities
- Assist clients either via email or telephonically.
- Ascertain client’s needs and advise suitable products and services.
- Prepare and process quotes within the same day, alternatively make contact with the client to advise on progress of booking the same day.
- Follow up on all quotes within 48 hours.
- Liaise where necessary with product developers and other key partners such as hotels and airlines regarding bookings and schedules.
- Advise clients regarding passports, visas, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation and excursions.
- Process clients booking including pre-seating, meals and any special requirements.
- Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
Required Qualifications
Qualification:
- Minimum 2 years corporate experience
- Strong geography, destination and product knowledge
- Knowledge of fares and ticketing in Travelport/Galileo
- GDS proficient (preferably on Galileo)
- Computer literate with MS Office
Competencies
- Outgoing and approachable with excellent customer service skills
- Excellent verbal and written communication skills
- Passionate about travel and people
- Attention to detail
- Ability to excel under pressure
Location
Western Cape
Cape Town CBD
General Details
All applications must be submitted via the link below:-
https://www.clubtravelgroup.co.za/club-careers
Application details
Wardah Smith
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