Respond to agent/customer enquiries. Create & Manage Accurate and Detailed Excel Quotes. Generate sales to designated agents. Debt Collection for non-term agents. Manage, Coordinate and Travel with Groups when required. Agent Invoicing and payment of suppliers (when needed) to be done accurately and timeously. Meet Sales targets. Constant building on knowledge and keeping up to date with changes and developments in the industry including product and general information. Account Management. Design programmes for existing and new clients. Ensure and maintain good relations with clients and agencies. Travel with groups and assist with on-site coordination when required. Maintain and increase gross profits on programmes.
Team worker with the ability to interface with customers and staff. Passionate & creative in service offering; dedicated to customer satisfaction and wanting to “go the extra mile”. Ability to convert sales ensuring maximum customer satisfaction and business results. Service and result orientated. Self-starter with high energy levels. Accurate in service offering. Ability to pay attention to detail. Organised, methodical, systems based and good time management skills. Takes pride in maintaining zero error. Problem solving skills and the ability to stay calm under pressure. Use of initiative, i.e. ability to offer options/alternatives. Good organisation skills and time management – ability to prioritise and multi task.
ASAP
Negotiable
Qualification:
Certificate in Travel & Tourism and certificate in management practices.
8 years in the travel and tourism industry, specializing in incentive inbound tourism. Experience in handling customer relationships and developing & promoting product. Experience in handling customer relationships. Working knowledge of TourPlan. In depth knowledge of Southern Africa including Botswana, Zambia, Mozambique, Mauritius, Namibia, Kenya & Tanzania an added advantage. Personal or educational travel experience.
Gauteng
Johannesburg North.
Tour Operator in Johannesburg North.
Nono Mantjiu