Provide information on travel, facilities and service, events and attractions, tours, travel routes and transportation schedules. Arrange tickets, bookings, appointments, and reservations for customers. Organize extra’s for VIP client or special occasions. Creative flair and ability to tailor make “high touch” luxury travel packages. Source travel products and information for upmarket clients. Trustworthy, discrete and sensitive to client’s needs at all times. Provide customers with excellent customer service and always go the extra mile. Assist with after hour duty, including nights and weekends. Deal with complaints and refunds and work alongside the Manager to resolve them. Come up with new initiatives and creative ideas for clients. Arranging all travel related queries and advising clients on travel arrangements e.g. visas and passports. Keeping clients up to date with any changes. Counsel clients on terms and conditions of travel e.g. cancellation policies, insurance, and advice. Process payments and discount allocation/s. Promote destinations, tour packages, concierge and other services. Provide travel tips on currency, language, safety, health etc.
Asap
Market related with medical aid, provident fund.
Qualification:
Matric. National Diploma in Travel or similar.
10 years’ experience within the Travel Industry. Galileo. Previous travel concierge (or similar) or leisure travel experience focusing on VIP clients.
Gauteng
Johannesburg.
Hours: Monday to Friday, 08h00 – 17h00. Saturdays & Public Holidays: 08h00 – 12h00 on a rotational basis.
Jean Rymer