Job Description
This role covers a vast range of responsibilities, including but not limited to:
- Attending to all client travel requirements, which will include providing expert advice on travel products, as well as catering to client preferences;
- Communicating all information pertaining to client bookings (luggage allowances and travel insurance etc.);
- Confirming reservations on behalf of clients and checking that external supplier confirmations and invoices are correct;
- Making sure that payments are received before issuing documents and issuing air tickets within required ticket time limits;
- Providing clients with comprehensive e-itineraries;
- Keeping clients well-informed of any situations that may affect their travels;
- Cancelling unwanted travel services before departure and following through on refund applications from start to finish;
- Obtaining ad-hoc feedback from clients in order to increase service levels;
- Assisting sales consultants in closing sales.
Availability
Immediate or 1 months notice
Salary
Market Related
Required Qualifications
Qualification:
This is what it takes to fly with the Rhino Africa Flights team:
- 3-4 years of experience in corporate & leisure travel;
- A relevant travel & tourism diploma or degree;
- Excellent proficiency in MS Word, Excel and Outlook;
- Advanced knowledge of the Amadeus GDS (Selling Platform Connect is a plus);
- The ability to work through clients’ technical issues.
Location
Western Cape
Cape Town
General Details
Our ideal
Intermediate Flights Consultant will share our passion for travel and all things African. We're seeking an adaptable, client-oriented tourism enthusiast with impeccable attention to detail to carry out the travel booking process, creating an efficient, effective and cost-conscious service. So, if you're an articulate peoples-person that knows travel and industry products (domestic, regional and international) like the palm of your hand and you could navigate the Amadeus Reservation System in your sleep, then this is your chance to fly with the industry leaders!
Application details
Talent team
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