Job title:
Customer Quality Controller
Purpose:
The Customer Quality Controller is responsible to ensure that Back Office services and processes adhere to a defined set of quality criteria and meets the requirements of the customer.
This role will be responsible for identifying gaps impacting customer billings and rectifying those gaps.
Primary duties and responsibilities (KRAs)
1. Analyse the open order report daily for designated customers and take the necessary action.
Open orders may contain valid orders that have not yet been invoiced due to suppliers not submitting supporting documentation to our papertrail system and or not yet taking/receiving payment. These will need to be identified and the appropriated process followed to ensure these are invoiced and reasons for the delay documented in case of customer complaints.
Duties include contacting suppliers for supplier invoices daily for services that have been rendered to our customers. Receive and process incoming vouchers where the service has been delivered (Check out or drop off has occurred), Checking that the supplier invoice is in line with SARS requirements. Any supporting documents received by suppliers must be Checked, this role will ensure that the invoice details correspond with the voucher, traveler names, travel dates.
Open orders contain many duplicates and/or cancelled bookings as we book in advance. Duplicates arise if dates change, traveller details change or suppliers change a new order might be created. The Customer Quality Controller will analyse the data, contact suppliers, obtain correspondence in email and cancel these orders in the system.
Open orders contain valid orders where the traveler did not check in (No shows). These need to be identified by phoning the suppliers and obtaining correspondence in email, if the booking is a no show we need to mark those orders as such so that they can be removed from the open orders.
All vouchers to be closed off 100% within agreed timelines, no items may be carried over. – 1 week ageing permitted.
Follow up with suppliers who have not provided invoice/ supporting documents/ supporting email correspondence within 1 hour from original telephonic request.
2. Investigate duplicate/incorrect invoices charged to customers, and credit note the customer ensuring all entries in the AP ledger are reconciled and allocated according to the departments approved rules, policies and procedures.
3. Makes continuous improvement through investigation and recommendations to supervisor.
4. Any adhoc requests as required by the department
Immediately
Market Related
Qualification:
Experience:
· 2-3 years in a financial role with relevant education requirements or currently studying a financial degree/diploma
· Must have a good knowledge of VAT
· Must be able to use Microsoft excel
Gauteng
Johannesburg
Please click on the link below to apply
https://careers.fctgcareers.com/cw/en/job/507970/customer-quality-controller
Recruitment Flight Centre Travel Group