Travelinfo

Job Description

PURPOSE OF THE JOB

To effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. The incumbent of this role must specialise in leisure and rewards travel with specialist knowledge of the products offered, relevant fares and deals in place. The incumbent must be very client centric and focus on superior service delivery.

PRINCIPLE ACCOUNTABILITIES AND RESPONSIBILITIES
Reservations \| Fares \| Issuing & Reissuing Tickets	Ability to consult on the Amadeus GDS Knowledge of Sabre/Galileo an advantage Full understanding and ability to facilitate bookings via an Online Booking system, portal, or any other medium, e.g. AETM, Travelit Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc. Accurately complete all reissues Ability to accurately conclude multi-sector/round the world Reservations Ability to complete all refunds accurately Ensure Corporate fares are utilized Use of TTS fares where required Awareness of blacklisted airlines and EU banned list Awareness of payment options in Africa
Profit Performance	Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings No tickets to be on the un-invoiced ticket list Ability to identify other opportunities for additional income and savings to client, when quoting. All vouchers correctly issued and emailed to the client and supplier Cost conscious mindset for both TTS and the client
Policies and Procedures	Alignment to all TTS policies and procedures TTS code of conduct to be read, understood, signed and upheld
Standard Operating Procedures (SOP)	Full understanding of the SOP procedures, in line with ISO & CompanyCompliance Full understanding of all ISO compliance requirements
Preferred Partners	Fully conversant with preferred partners both of TTS and client. Strategic approach when quoting preferred partners
Client Satisfaction	Understanding Security Restrictions A client centric mentality, with consistent extra mile service Ability to build relationships with TTS clients Immediate attention to any client complaint Adhere to TTS /client turnaround times & SLA

	Ability to read and update all traveller and client profiles Personal accountability for client satisfaction and retention A strong sense of urgency Excellent telephone etiquette Solution driven
Inter-department Business Relationship	Attendance of company meetings and functions/team building, training etc. Build and maintain multi- level relationship within TTS Networking with industry partners Team player
Home Network specifics	This position is office based in Bryanston but from time to time, may allow for working from home. In this case, the staff member must comply with our Home Networker policy
TOURVEST CULTURE	Be the ambassador of TTS and uphold company values at all times
JOB EXPECTATION	Ability to handle pressure and volume Ability to work independently, and self-manage Flexible with working hours, as per rotating shift roster and extended hours Offering a consistent extra mile service while adhering to the SOP and SLA Client retention Ability to trouble shoot and problem solve Team player

Availability

01 November 2021

Required Qualifications

Qualification:

EDUCATIONAL REQUIREMENTS	Matric Qualification Travel Diploma
EXPERIENCE IN YEARS	Minimum 5 years’ experience in leisure Advantage if the incumbent has experience in rewards travel programmes
KNOWLEDGE	Beginners, intermediate and advanced fares course Ticket reissue course Ticketing course Business with charm and savvy Customer service course Sound geographical knowledge Sound visa knowledge AGM course Call centre training an advantage

Location

Gauteng

Bryanston

General Details

Application closing date - 08 October 2021

Application details

Salamina Mdhluli

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