Job Description
Duties will include, but not limited to:
- Senior Travel Consultant assisting travel agents with land arrangements.
- Processing the booking via Travelogic (tour operator software system)
- Booking via various online booking systems
- Understanding of STO rates and terms and conditions of various hotels / hotel groups includes requesting & updating rates.
- Organise travels from beginning to end (hotels, guest houses, game lodges, transfers, car hire and excursions).
- Selling a combination of Outbound, Domestic, Leisure and Corporate.
- Research various destinations and means of travel regarding prices & reviews.
- Administration functions (invoicing / collecting deposits & balance payment / paying suppliers / reconfirming bookings / processing refunds).
- Handle unforeseen problems and complaints and determine eligibility for money returns.
- After-hours assistance for emergencies only (stand-by phone on rotation)
Availability
01 May 2022
Salary
TBA
Required Qualifications
Qualification:
- Diploma in Hospitality, Travel, Tourism, Business or relevant field (preferred)
- Must have a minimum of 5 years consulting experience in either wholesale/retail.
- Candidate must be client-focused - excellent customer service skills are essential.
- Proven success rate at achieving & exceeding sales targets.
- Candidates with personal travel experience will be preferred
- Well versed in various areas of travel (domestic/international, corporate/leisure/group/individual etc)
Location
Western Cape
Century City, Cape Town
General Details
A disciplined, accurate, service-oriented, self-motivated individual is required for this position within a dynamic, growing organisation. The ability to function successfully under sometimes stressful conditions, while adhering to strict deadlines as a team player is essential.
Application details
Maree Adkins
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