Job Description
They are an ATOL bonded Online Tour Operator specialising in the Mid and Long-Haul markets providing customers with a comprehensive range of travel services to Luxury Destinations around the world. They operate from three UK trading locations which accommodate 105 full-time personnel in addition to homeworkers based around the UK and other world-wide locations. They are now progressing expansion plans and looking to recruit at our South African base in Stellenbosch.
Identify customer needs through effective questioning
- Utilise multiple suppliers and systems to find the most suitable match
- Overcome objections to close the sale
- Ensure all steps are taken to retain the customer and confirm the booking
- Process customer payments securely and accurately
- Operate a variety of supplier websites/systems to confirm different sectors of the booking
- Load details of the holiday accurately into our “Dolphin” back-office system.
- Achieve and exceed targets and customer expectations
- Ensure all information obtained, inputted, and verified is accurate at all times.
- Offer a great level of customer service in order to increase repeat business
To excel in this role you need:
- A valid travel passport is a must (without any travel restrictions) as this role will include educational trips abroad
- To be educated to the highest possible level
- A proven track record of achieving/exceeding sales targets daily
- GDS experience is preferred but not essential
- Knowledge of other travel systems
- Travel call centre experience in a fast-paced environment
- You must be bonus driven and successful in exceeding targets
- Highly organised with great attention to detail
- Self-motivated, proactive, and enthusiastic, you will be team player with a “can do” attitude to your role
- Driven with the determination to succeed
- An excellent communicator with exceptional interpersonal skills
Availability
One Month
Salary
Competitive Basic Salary of up to R 17,700 per calendar month (dependent on experience) + Shift Allowance -Generous Bonus scheme with fantastic earning opportunities of up to R 6,400per calendar month -28 days annual holiday -Discounted Personal holidays -Educational Trips -Incentives
Required Qualifications
Qualification:
Experience in the Sales side of Travel. GDS preferable but not required.
Location
Western Cape
Stellenbosch
General Details
General:
They operate a shift pattern based on 5 out of 7 days with a maximum 40 hour week. Shift patterns will vary and trading hours are up to 12 midnight. You will work a 40 hour week and flexibility is a must.
Application details
Linzi Kelly
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