Job Description
- Responsible for a portfolio of clients, ensuring that the travel process is aligned to the clients Travel Policy and SLA
- Provide the highest standard of service, advice and booking services for domestic, regional, and international travel
- Create long-term mutually beneficial relationships with all internal and external customers and suppliers.
Availability
Immediately
Salary
Negotiable based on experience Benefits include: Pension, Medical Aid, Incentives
Required Qualifications
Qualification:
- Diploma/relevant qualifications in Travel and Tourism
- 5 plus years’ experience in the retail travel industry
- Strong experience with Travel Industry GDS and travel systems experience (e.g., SABRE, Travelsoft etc.)
- Proficient in all travel regulatory requirements (e.g., BSP and IATA)
- Excellent understanding of various elements of travel, including airline terms, international travel requirements, ticketing and fares, geography, destination, and product knowledge.
- Good staff management skills and can work within a fast-paced, busy environment.
Location
Gauteng
Johannesburg
General Details
Skills Required:
- MS Office
- Interpersonal skills (including Conflict Management)
- Verbal and Written Communication Skills
- Analysis and Problem-Solving Skills
- Relationship Building Skills
- Time and Stress Management Skills
- Advanced Research Skills
- Consulting Skills
- Coaching and Mentoring Skills
- Telephone Skills
Technical Competencies
- Computer literate in MS Windows and MS Office and Microsoft applications
- Competent written and verbal communication skills
- Ability to multi-task, prioritise and work well under pressure
- Excellent time management, analytical and problem-solving ability
- Ability to respond quickly and accurately to requests for information
- Solutions orientated
- Ability to be resourceful and proactive in dealing with issues that may arise
Behavioural Competencies
- Customer centric - develops rapport with team and clients
- Shows commitment, reliable and responsible
- Exercises discretion and awareness of confidentiality
- Able to work independently
- Takes initiative
- Detail oriented and quality driven
- Self-motivated
- Contribute to a constructive and positive work environment
- Accountability
- Teamwork
- Interpersonal Support
- Analytical Thinking
Application details
Helani Maluleke
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