Job Description
REISSUING TICKETS, RESERVATIONS AND REFUNDS:
- Knowledge and work on the Amadeus
- Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc.
- Accurately complete all reissues
- Ability to complete all refunds accurately
- Ensure corporate fares are utilized
- Knowledge of Africa and International destinations is critical
- Knowledge of AeTM, Travelit a plus
QUALITY CONTROL (QC) & RESERVATIONS:
- Limited QC rejections
- Ability to accurately conclude multi-sector/round the world reservations
- Clearing of Dashboards
- Clearing of TRF;s
- Clearing of Q’s
PROFIT PERFORMANCE:
- Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
- No tickets to be on the uninvoiced ticket list
- Cost conscious
Availability
Immediate
Salary
TBA
Required Qualifications
Qualification:
- Matric Qualification
- Relevant Travel Diploma
- Amadeus
- Six (6) years or more in a similar role
- Beginners and intermediate and advance fares course
- Ticket reissue course
- Business with charm and savvy (Excl External Applicants)
- Customer service course
- Sound geographical knowledge
- Sound visa knowledge
Location
Western Cape
Bellville or Foreshore
General Details
Job Challenges:
- Ability to handle pressure and volume
- Offering a consistent extra mile service while adhering to the SOP and SLA
- Client retention
- Assist junior staff
Application details
Nastassja Naidoo
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