Job Description
We require an independent, quick-thinking problem solver with strong operational travel experience and exceptional people management skills. You will provide operational leadership to a team of consultants and team leaders to ensure that operational service levels meet and exceed client expectations.
Key Responsibilities
- Providing traveller support consulting services, including after-hours;
- Effective management of all the existing activities relating to the provision of personalised and consistent quality service to all clients across a broad range of business sectors;
- Recruitment and retention of the staff;
- Maximising team performance in line with the business objectives.
Overall Duties and KPIs
- SERVICE & SALES - Deliver outstanding Client Experience while prioritising the right activities to increase sales organically and identifying opportunities for additional revenue streams. Upselling and facilitation of value-added products.
- TECHNOLOGY - Proactively adopting new technology to ensure all deliverables and outputs are met. Effective usage and understanding of all systems and technology.
- PROFITABILITY - Maximise revenue opportunities by ensuring that processes are strictly adhered to.
- ASSET MANAGEMENT - 0% Outstanding on cash sales. Managing preferred supplier support as well as operational processes that maximise client savings such as refunds.
- EXPENSE MANAGEMENT - Eliminate unnecessary financial loss by ensuring correct operating processes are in place.
- PEOPLE - Taking accountability for your personal growth and development and mentoring junior team members. Living our brand values and promise daily.
Availability
Immediately
Salary
Negotiable based on experience. Benefits include: Pension, Medical Aid, Incentives
Required Qualifications
Qualification:
Required (not-negotiable)
- Sabre Red 360
- Relevant qualifications in Travel and Tourism
- General Travel Certificate
- 5 - 8 years’ experience in the retail travel industry
- Strong operational and GDS/travel systems experience, fares knowledge, staff management skills and the ability to work within a fast-paced, busy environment
Location
Gauteng
Johannesburg
General Details
Knowledge Required
- Travel-related systems and procedures
- Advanced Domestic, Regional and International fares and ticketing
- Advanced Domestic, Regional and competent International destinations
- Advanced GDS
- Rennies BCD Travel products and services
- Rennies BCD Travel policies and procedures
- Client travel policy
- Business acumen
- Non-Negotiable operational processes
Skills Required
- Leadership and Supervisory skills
- Coaching and Mentoring skills
- Conflict Management skills
- Proficiency in MS Office
- Interpersonal skills, including Conflict Resolution
- Excellent Communication Skills (Written and Verbal)
- Analysis and Problem-Solving skills
- Relationship Building skills
- Time and Stress Management skills
- Advanced Research skills
- Consulting skills
Personal attributes we value
- Customer Service Orientation
- Approachability
- Detail-orientated and quality driven
- Initiative
- Flexibility
- Professionalism
- Team Player
- Diplomacy
- Energy and Drive
- Patience
Application details
Thobeka Malefane
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