Job Description
- To supervise, oversee, coach, mentor and support a team of consultants to ensure that the company’s policies, procedures, and quality management standards are adhered to
- Monitor and maintain all internal processes and procedures in accordance with ISO requirements
- Ensure that clients are informed at first contact of all travel requirements
- Monitor and maintain quality through checking team compliance to client SLA’s
- Supervise and manage all ADM’s, PIR’s, Accounting queries and refunds
- Understand and apply relevant knowledge to manage cost versus expenditure (budgets etc.)
- Understand and drive team performance in order to increase GP
- Understand and analyse reports, to identify error trends in conjunction with business development managers
- Provide support, guidance, and training to subordinate levels and new employees
- Monitor workflow and ensure output is timeous / accurate and complete in your team
- Continuously monitor capacity with the teams
- Guiding and assisting all consultants within the team with problems and queries
- Ascertain training requirements within the team
- Conduct disciplinary processes in conjunction with the HR Department
- Support and promote change management
- Conduct quarterly performance appraisals and ensure continuous mentoring to facilitate achievement of targets
Availability
Immediately
Salary
Market Related
Required Qualifications
Qualification:
- Diploma/Certificate in Travel and Tourism or related field,
- GDS – Sabre, Amadeus
Location
Gauteng
Johannesburg
General Details
Experience in leading a team in Oil and Gas/ Mining, large cooperate account preferred
Application details
Dudu Ncube
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