The main objective of this role is to provide information, advice, and booking services during Emergency / Afterhours service directly to our clients whilst delivering service excellence and positively promoting the Company brand.
This is achieved through exceeding the client’s expectations, creating long-term relationships, fostering mutually beneficial relationships with suppliers, and offering customers the best deals most suited to their needs.
- Attractive package market-related, based on experience.
Qualification:
(An overview, but is not limited to the full function of the role)
1. Adherence to Service level agreement and Travel Policy
2. Submission of quotes to clients (After hours)
3. Bookings
4. Cancellations requests
5. General
- Advise clients regarding passports, visas, health requirements, foreign exchange, travel insurance, car parking, car hire, accommodation, transfers, excursions, and any other related service
- Collect all after-hours fees and any other related fees
- Remain flexible to the wider business needs of the company by rendering assistance for ad hoc projects and duties as required
- All queries must be attended to immediately
- Manage and control own GDS queues
- Upload client purchase order/requisition document into Papertrail
- Request pre-payments on Papertrail
Knowledge/ Skills Required:
- Must have a valid GDS Certificate
- Minimum of 10 years of international consulting experience with a GDS
- Must be fully proficient with Ticketing on the GDS
- Ticketing, Fares, GDS, and product knowledge
- Computer literate in MS Windows and MS Office
- Have an excellent understanding of:
- Airline terms
- Geography
Gauteng
Rosebank , Gauteng
Interested applicants must please email their CVs to Amy Brown at: recruitment@clubtravel.co.za using the reference: AHSC/06/12
Closing date: 06 December 2022
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Amy Brown