Job Description
Contract Management
- Understand the terms of the contract to ensure that contractual commitments are continually met:
- Agree with the assigned clients the exact scope of service defined in the contract
- and pertaining costs
- Ensure the scope of services as defined in the contract/SLA are met
- Monitor client agreements to ensure maximum return for all parties
- Conduct Quarterly or Bi-annual reviews or as required by the client
- Ensure payment terms are met
- Develop multi layered relationships within the client e.g. Finance, Board, Marketing
- etc.
Strategic & Financial Planning
- Identify various objectives that will assist in maintaining and moving the business relationship forward.
- Set goals and produce creative, measurable and workable plans to achieve them, communicating the plans, key dates and activities to all involved:
- Understand customer vision, corporate culture, financial conditions, relationships and
- growth expectations
- Analyse customer and industry data to identify strategic issues: procurement, service,
- information technology, communication and working relationship opportunities
- Be aware of industry changes and analyse their effect on the customer
- Understand potential long term effect of political
- legislation, economic and market
- changes and prepare the customer for impact of these changes
- Develop customer strategic business plans focusing on needs/objectives
- Ensure that the customer profitability (revenues) is in line with business expectations
- Analyse and obtain the competitor’s information and
- business activities
Management Information
- Have knowledge and understanding of client expenditure, trends and travel patterns:
- Set up and advise all specific reporting structure requirements.
- Agree local and any multi-national client reporting requirements
- Ability to interrogate data, identifying trends and exceptions and impact on the business plan, that can be reported through to the relevant client
- Benchmark and monitor customer travel activities, recommending cost efficiencies where possible
- Ensure/test that any non-standard MI requirement is necessary and ensure client is advised of the cost of any required development work and authority is received before work progresses
Availability
Immediately
Salary
Market Related
Required Qualifications
Qualification:
Diploma in Travel and Tourism
Location
Gauteng
Johannesburg
General Details
- Minimum 5 years in an account management role
- Travel experience mandatory
Application details
Dudu Ncube
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