Job Description
The main purpose of this role is to sell Club Holidays travel products. This role requires efficiency, and accuracy, delivering exceptional customer service, the ability to sell travel products in an online environment, and ensuring a positive image of the company brand.
Salary
- Attractive package market-related, based on experience.
Required Qualifications
Qualification:
- Assist clients telephonically or via email.
- Acknowledge all online queries within 1 hour.
- Ascertain client’s needs and advise suitable products and services.
- Liaise with suppliers to provide clients with the most suitable holiday packages.
- Assist clients telephonically and/or via e-mail with any travel queries.
- Process clients’ bookings including pre-seating, meals, and any special requirements.
- Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
- Create and update the client’s booking file including the client’s contact details and full details of fare quoted, and services offered.
- Inform clients of Club Holiday’s Terms and Conditions as well as those of the suppliers.
- Ensure all necessary documentation is issued within the allocated time.
- Certificate or preferably a National Diploma in Travel and Tourism
- Minimum 2 years of leisure consulting experience
- GDS (preferably Amadeus) and international fares knowledge
- Strong geography, destination, product, and dynamic packaging knowledge
- Outgoing and approachable with excellent customer service skills
- Excellent verbal and written communication skills
- Passionate about travel and people
- Computer literate with MS Office
- Attention to detail
Location
Western Cape
Cape Town
General Details
Disclaimer: Should you not receive feedback within one week of your application being submitted, kindly note that it means that your application was unfortunately unsuccessful.
Kindly note any applications received without the above reference will not be considered.
Interested applicants must please email their CVs to Amy Brown at:recruitment@clubtravel.co.za using the reference:
CHRT-CON|28/02
Closing date: Tuesday 28 February 2023
Application details
Amy Brown
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