Job Description
Club Travel has a position available at our offices in Cape Town for an Intermediate Ticketing Consultant within the Travel Industry.
The successful candidate will be responsible for accurately and efficiently issuing and re-issuing air tickets and EMDs on 3 GDS systems: Amadeus, Galileo, and Sabre. As well as handling queries via multiple channels (i.e. phone, email, logs, etc.). while also being prepared to fulfill ad-hoc. tasks that may be required as per business requirements.
- Issuing and re-issuing of all air tickets and EMDs via a queue in the GDS.
- Ensure all necessary checks are completed before a ticket is issued / re-issued.
- Ensure fare rules are read and clearly understood before re-issuing tickets
- Ensure that all EFTs are verified before issuing any cash tickets.
- Ensure all tickets are sent to Quality Control to be checked.
- Assisting with queries.
Salary
- Attractive package market-related, based on experience.
Required Qualifications
Qualification:
- Minimum 5 years of ticketing experience
- Excellent knowledge of all 3 GDS systems (Amadeus, Galileo, and Sabre)
- Strong international Fares knowledge
- Knowledge of G-suite and Gmail
- Have an excellent understanding of airline terms and travel industry knowledge.
- Proficiency in English; knowledge of the additional language is an advantage.
- Exemplary customer-oriented approach
- Possess competent written and verbal communication skills.
- Possess effective organizational skills, the ability to complete multiple tasks, and a high volume of work on deadline.
- Attention to detail.
- High Level of accuracy
- Possess a creative outlook with a problem-solving attitude.
- Excellent time management, organizational, and follow-through skills.
- An ability to respond quickly and accurately to requests for information.
- An ability to provide excellent customer service.
- Self-motivated
- Work independently on request.
- Take initiative.
- Able to work under pressure.
- Positive Attitude
Location
Western Cape
Cape Town
General Details
Package & Remuneration:
- Attractive package market-related, based on experience.
Disclaimer: Should you not receive feedback within two weeks of your application being submitted, kindly note that it means that your application was unfortunately unsuccessful. Further to this Kindly any applications received without the required documentation or correct job reference used i.e. SENIORTICK| 24/03–will not be considered.
Interested applicants must please email their CVs to Amy Brown in the HR Department at: recruitment@clubtravel.co.za
Using the reference:SENIORTICK|24/03
Closing date: 24 March 2023
Application details
Amy Brown
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