Job Description
The main objective of this role is to be a member of the online booking company, Flightsite, issuing tickets on Amadeus whilst delivering service excellence and positively promoting the Company brand.
- Double check the airfare and ticketing instructions given by consultants.
- Responsible for manual fare builds, recalculations as well as auto pricing.
- Access fare rules and apply the rules to the changes made on the air ticket.
- Re-issue tickets in line with airfare rules and airline requirements.
- Ensure all ticketing documentation is in place before issuing.
- Maintain ticketing processes and procedures to ensure quick, accurate delivery.
- Issue EMD's according to consultants’ instructions.
- Adhere to ticketing deadlines.
- Process refunds of online tickets timeously.
- Provide an after sales service to online clients.
- Manage all support functions related to online tickets including special requests and schedule changes.
- Follow-up with online clients when credit cards are declined.
- Manage client expectations regarding turnaround time when applying for refunds and re-issuing tickets.
- Effectively manage queues.
- Quality control
- E-mail consultants and clients e-tickets timeously.
- Stay abreast of all airline changes and updates relating to fare increases, commission changes and overrides.
- Work within a team.
Salary
- Attractive package market-related, based on experience.
Required Qualifications
Qualification:
- Minimum 5-year ticketing experience on a senior level
- Proficient in Amadeus
- Strong knowledge of International Fares
- Excellent organizational skills
- Ability to prioritise work.
- Attention to detail with a high level of accuracy
- Excellent verbal and written communication skills
- Ability to excel under pressure.
- A service delivery mindset and a strong client service focus
- Solution-driven and the ability to be resourceful and proactive in dealing with issues that may arise.
- Effective team player
- Willingness to work a flexible schedule.
Location
Western Cape
Cape Town
General Details
Disclaimer: Should you not receive feedback within two weeks of your application being submitted, kindly note that it means that your application was unfortunately unsuccessful. Further to this Kindly any applications received without the required documentation or correct job reference used i.e. – TICKCON|31/03 will not be considered.
Interested applicants must please email their CVs to: Amy Brown at recruitment@clubtravel.co.za
Reference: TICKCON|31/03 Closing date: 31 March 2023
Application details
Amy Brown
Apply Now