Job Description
This role requires working with internal and external suppliers and an internal team. It is a client facing role, and you are expected to be resourceful, creative and confident.
Availability
ASAP
Salary
Negotiable with commission
Required Qualifications
Qualification:
Skills required:
- Matric with post Matric qualification relevant to the travel industry
- Extensive experience in an account management role (specifically incentive travel)
- Microsoft Office including Excel & Powerpoint (advanced experience essential)
- Passion for MICE industry
- Well organized and efficient time management skills
- Business savvy and sales driven
- Strong operational skills
- Detail oriented
- Creative and driven for excellence
- Having a passion for delighting clients
- Drive for excellence
- Good interpersonal skills
- English and Afrikaans – well spoken and written
- Good business acumen
- Ability to work as a key member of the team
- Own reliable vehicle essential
- Independent, problem-solver and must take initiative
Location
Western Cape
Cape Town (Home – based position)
General Details
Key Outputs
- Maintain a professional attitude and appearance as a representative of the company at all times.
- To ensure that the requirements of the brief and client are met in an accurate and creative way.
- To ensure that all internal and external deadlines are met timeously and efficiently.
- To ensure that all quotations / costings are accurate and error free.
- To formulate unique and creative travel incentive proposals for new and previously used destinations for presentations to clients.
- Provide a comprehensive presentation of your proposal to your client.
- Efficient and accurate processing of client documentation for incentive trips which includes the issuing of domestic and international air tickets, visa correlation, itineraries, travel insurance etc.
- To ensure smooth onsite implementation of the incentive by providing efficient tour leading services which includes but not limited to crisis management, emergency budget management , hospitality services, baggage control and efficient liaison with suppliers.
- To develop and maintain an ongoing high standard of customer service including good interpersonal relationships with clients.
- To ensure profitability on all files by means of timeous invoicing and collection of monies exchange rate and payment control and negotiations with suppliers.
- Effective liason and relationship building with international regional and local suppliers.
- All administration, record keeping, invoicing, reconciliation’s and reporting related to the clients and your daily functions.
- Assist in improving sales for the division by following up on proposals presented to clients and by forwarding contacts to the sales department.
- Any agreed upon adhoc work requirements in order to provide customer satisfaction.
Application details
Kele
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