Job Description
The role will cover duties and functions across various brands within the business and will require an individual who is not only a highly organised multitasker, but also someone who possess a strong ability in dealing with matters related to client/guest resolutions and communications.
- Provide assistance and support to the Regional Sales & Marketing Manager (RSMM) in sales related requirements, including client follow up’s and reservations follow up’s
- Supporting the RSMM in identifying, nurturing and growing target account relationships into the business
- Collaborate with various internal departments to ensure timeous and seamless engagement with clients on quote requests and booking processes.
- Gathering correct client/agency/DMC/TO information and assisting the systems team with creating new client profiles within the booking system.
- Run and submit quarterly consortia revenue reports, including the monthly maintenance of Consortia intranets
- Adhoc assistance to the product and marketing departments where required
- Processing client complaints and resolutions through feedback and consultation with the relevant operations, sales and reservations managers
- Assist the reservations team in a consultative manner along with agents and guests to curate creative itineraries
Availability
ASAP
Salary
R2400-R27000
Required Qualifications
Qualification:
Prior experience in a role as a Client Liaison Officer and/or Sales Coordinator (requirement).
Travel industry background (A strong advantage).
Ability to multi-task functions across different company brands.
Complaints handling and drafting feedback letters to customers.
A good understanding of social media platforms and well versed in posting content.
Understanding of creating client/agent profiles into reservations systems.
Running and exporting system revenue reports and submitting to clients.
Loading information and content onto client websites
Well versed in working on MS Excel and a good understanding of data formulas
Location
Gauteng
JHB North
General Details
Inbound Tour Operator in JHB North
Application details
Jean Rymer
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