Travelinfo

To supervise, oversee, coach, mentor and support a team of consultants to ensure that the company’s policies, procedures, and quality management standards are adhered to.
Monitor and maintain all internal processes and procedures in accordance with ISO requirements
Monitor and maintain quality through checking team compliance to client SLA’s
Supervise and manage all ADM’s, PIR’s, Accounting queries and refunds
Understand and apply relevant knowledge to manage cost versus expenditure (budgets etc.)
Understand and drive team performance in order to increase GP
Provide support, guidance, and training to subordinate levels and new employees
Monitor workflow and ensure output is timeous / accurate and complete in your team
Continuously monitor capacity with the teams and ensuring that an effective shift roster is in place
Guiding and assisting all consultants within the team with problems and queries
Ascertain training requirements
Conduct disciplinary processes in conjunction with the HR Department
Support and promote change management
Conduct quarterly performance appraisals and ensure continuous mentoring to facilitate achievement of targets
Understand and analyse reports, to identify error trends in conjunction with business development managers
Ensure that clients are informed at first contact of all travel requirements

Immediately

Market related

Qualification:

Gauteng

Johannesburg

Wings Travel Management