Job Description
- Process and respond promptly to all travel requests .
- Manage a portfolio of clients
- Booking travel
- Follow SLA with Turnaround Time on bookings
- Ensuring that clients are informed at first contact of all relevant visa and health requirements and handling of visa applications
- Upgrading of tickets, re-routings
- Processing refunding of tickets and revalidation of tickets
- Visas, Travel Insurance and assistance with Foreign Exchange
- Investigating ADM’s and providing the BSP controller with an explanation for each one when required to do so
- Investigating all relevant problems which may arise
- Liaison with other departments to ensure ultimate customer satisfaction is achieved
- Ensuring a high level of maturity to not distribute or react to confidential information
- Attend meetings, functions, interviews and any other meetings as required
- Guiding and assisting of all consultants within the team with problems and queries
- Group bookings, Car, Hotels and conference packages.
- Ticketing of group tickets and finalizing itineraries for the total package
- Follow up with all clients weekly regarding the service levels they are receiving
- Follow up with all international quotes once sent ,
- Make sure our turnaround time is adhered to
- Check all quotes before going out to clients
Availability
ASAP
Salary
negotiable
Required Qualifications
Qualification:
- Matric (Grade 12)
- National Diploma in Travel & Tourism
- International Fares & Ticketing
- Amadeus
- Quicktrav
- Communicator
Location
Gauteng
Pretoria
General Details
- Fluent in English
- Corporate and Government background
Application details
MMABATHO PRUDENCE KHOZA
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