Job Description
Reports To: Chief Officer MICE & Inbound
Summary: The Tour Specialist is responsible for designing, organizing, and managing travel itineraries for clients. This role involves coordinating travel arrangements, providing excellent customer service, and ensuring clients have memorable and seamless travel experiences. This includes domestic and international programs. The Incentive and Tour Specialist will work closely with vendors, clients, and internal teams to deliver high-quality travel solutions.
Key Responsibilities: (Include the following – list is not exhaustive and other related duties may be assigned)
- Design and develop customized Incentive and tour programmes with the team
- Coordinate travel arrangements (accommodations, transportation, activities).
- Communicate with clients to understand travel needs and preferences.
- Provide detailed information and advice on destinations and travel logistics.
- Establish and maintain relationships with travel vendors.
- Negotiate contracts and rates with vendors.
- Manage various deadlines and payments timeously
- Maintain accurate records of client interactions, bookings, and payments.
- Prepare and distribute travel documents (itineraries, tickets, vouchers).
- Monitor client feedback and implement quality control measures
- Adhering to department’s administrative and operational matters
- Manage invoicing, billing, and financial reporting related to travel arrangements
- Travel with groups to provide on-site assistance and support.
Attitude & Values
- Accepts responsibility and take ownership for own actions and duties
- Able to work in a high-pressured environment
- Sense of urgency - good time management
- Positive attitude, self-motivated and of sound judgement
- Teamwork.
- Clear communication
- Quality assurance
Required Qualifications
Qualification:
Education/Experiance
- Grade 12
- Bachelor’s degree or relevant diploma in Tourism, Hospitality, Business Administration, or a related field
- Basic knowledge of graphic design tools (e.g., Adobe Creative Suite, Canva) is a plus
- Experience in travel planning, tour operations, or a related field
- Galileo an advantage
- A minimum of 4 years of relevant experience required
- Basic knowledge in Word and Excel
Location
Gauteng
Pretoria
Application details
Philip Markgraaf
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