Job Description
Our client is looking for an enthusiastic and client-focused Virtual Business Development Executive to support the onboarding of new agents, drive agent acquisition, maintain strong relationships with existing customers, and act as a reliable point of contact for escalations and ensure a seamless experience during their initial months. This role is heavily focused on providing onboarding assistance, being a dependable point of contact for new agents, and helping to set them up for success.
As a Virtual BDE, you will play a key role in establishing strong relationships from the start, ensuring agents are equipped with the tools and knowledge they need to thrive, and promptly addressing any questions or concerns.
As a Virtual BDE, you will be the face of the organisation to clients, delivering exceptional service and supporting their needs to ensure long-term partnerships.
You will be reporting into the Head of Commercial.
Key Responsibilities
Agent Onboarding Support :
- Assist with onboarding new agents, ensuring they understand our products, services, and processes.
- Provide training sessions and guidance to help new agents navigate tools and resources effectively.
- Provide web training and guidance to assist new agents with our booking platform.
- Share best practices and ensure agents are fully prepared to begin operations.
Point of Contact for New Agents :
- Act as the primary point of contact for new agents during their initial months, addressing questions and resolving issues promptly.
- Offer support in overcoming initial challenges, building confidence, and achieving early success.
- Provide regular follow-ups to ensure a smooth onboarding experience.
New Business Development :
- Identify and pursue opportunities to onboard additional agents, growing the network.
- Promote the company’s values to attract high-quality agents.
- Maintain clear communication to align agents’ needs with the company’s offerings.
- Collaboration and Escalation Management
- Work closely with internal teams to resolve any issues faced by new agents, escalating where necessary to ensure quick resolutions.
- Communicate effectively with the internal teams to deliver consistent and high-quality onboarding experiences.
Availability
ASAP
Salary
R35000
Required Qualifications
Qualification:
- At least 3 years experience in a similar position
- Proven experience in client support, agent onboarding or a related role.
- Exceptional interpersonal and communication skills, with a warm and approachable demeanour.
- Strong ability to manage multiple onboarding processes and priorities.
- Problem-solving mindset with a proactive approach to addressing concerns.
- Proficiency in virtual communication tools and systems.
- Must work UK hours in office
Preferred:
- Experience in agent onboarding or support roles within the travel industry.
- Commercial awareness of the UK market would be desirable.
Location
Western Cape
Cape Town
General Details
Tour Operator on Cape Town
Application details
Jean Rymer
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