Travelinfo

Job Description

Role Overview:
The ideal candidate will be a disciplined, detail-oriented, and service-driven professional who thrives in a fast-paced, dynamic environment. They should be self-motivated, passionate about the industry, and able to perform effectively under pressure while adhering to strict deadlines. The ability to work both independently and as part of a team is essential.
 
Duties will include (but are not limited to):

1. Processing, checking, and issuing travel documentation, including:
   • E-Tickets (including NDC-based issuance and reissuance via Verteil and Air Gateway).
   • Electronic Miscellaneous Documents (EMDs).
2. Advanced fare knowledge and application of fare rules, including:
   • NDC fare structures and airline-specific fare policies.
   • Traditional GDS fares and ticketing procedures.
3. Quicktrav system proficiency, including:
   • Processing credit card payments and issuing receipts.
   • Applying DI lines in PNRs for automatic invoicing.
4. Handling commission and service fee collection through various schemes, including:
   • TASF and other applicable platforms.
5. Debt and finance coordination:
   • Ensuring ITC (Independent Travel Consultant) debtor lists are actively managed.
   • Close collaboration with the finance department to maintain compliance with financial policies.
6. Adhering to eTravel’s ‘Cleared Funds Policy’.
7. Providing comprehensive back-office support, including:
   • Administrative functions required for ITC support.
   • Maintaining accurate and up-to-date records.
8. Ensuring compliance with industry standards, airline policies, and company procedures.
9. Assisting with training and mentoring junior ticketing consultants to enhance overall team competency.

Availability

To start 01 April 2025

Salary

To be discussed at Interview

Required Qualifications

Qualification:
Skills and Qualifications:

1. Matric (Grade 12).
2. Travel qualification from a recognized tertiary institution.
3. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
4. Certified proficiency in Galileo and Amadeus GDS.
5. Strong knowledge of fares and international ticketing.
6. Expertise in core ticketing and e-ticketing processes.
7. Excellent verbal and written communication skills.
8. Strong customer service orientation.
9. Proactive problem solver with the ability to take initiative.
10. Team player with a collaborative mindset.
11. Ability to guide, mentor, and train junior consultants.
12. Patience and strong interpersonal skills.
13. Strong administrative and organizational skills.

Location

Western Cape

Century City

General Details

Experience:

• Minimum of 5 years’ experience as a retail travel consultant within a travel agency.
• At least 2 years dedicated ticketing experience using both Galileo and Amadeus.
• Experience working with NDC content, Aggregator Platforms such as Verteil and Air Gateway, and proficiency in issuing and reissuing NDC-based tickets is a plus.

All applications to be submitted – in writing by 18 March 2025 – to Tammy Hunt, Managing Director – hr@etravelcpt.co.za - Click on the "Apply Now" button.

Application details

Tammy Hunt

Apply Now