Travelinfo

Job Description

Seasoned International + African Hotel experience + strong F&B exp, gearing for new Hotel Opening 2015, spearheading full turnkey operations implementation ( Windhoek initially then Swakopmund ): Permanent position belinda@infusion.co.za

Availability

ASAP

Salary

Highly neg

Required Qualifications

Qualification:
Hotel School Qualification (Diploma / Degree)
Financial and / or Management Qualification advantageous ( Diploma / Degree)
Excellent English (oral & business written) skills; Afrikaans, German fluency highly advantageous
Advanced proficiency in MS Office and OPERA essential
Experience with several hotel operation systems

Location

Namibia

General Details

The Hotel
• International 4* star Hotel
• 126 sea facing rooms ( standard, luxury & suites)
• 3 themed restaurants
• 2 themed bars
• Residential lobby & lounge plus bar
• 24 hour room service
• Extensive conference / banqueting facilities
• Geared towards attracting local and non-residential patrons


PURPOSE OF THE JOB

Manage property operations on a day to day basis assuring optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance and achieve profitability through sound financial controls)
To lead with a passion, inspire, direct and manage the staff and and attract the industry’s best talent and exhibit excellence in cultivating the guest experience

Report to: Group Operations Manager

Internal Key Liaisons
Group Operations Manager
Head of Departments
Finance

External Key Liaisons
Local & public authorities
Main Accounts / Suppliers
Guests


PROFILE
• A mature, experienced International Hotelier with a proven strong F&B Background capable of managing a complicated F&B Unit independently and without being limited by a multitude of a Central Office (Brand) rules and regulations
• Hotel experience on the African Continent and / or other 3rd world countries, understanding the challenges posed by local, inexperienced hospitality skills available
• Proven experience opening New Hotels is essential
• A proactive, hands-on, driven Hotelier with the ability to lead with a passion and inspire staff and attract the industry’s best talent;
• A bold leader who holds themselves accountable for the performance and outcome of the hotel, providing strategic leadership expertise that ensures the effective and efficient operation of the hotel, achieving profitable returns to the Investors
• Elicit superior performance from the staff, exhibit excellence in cultivating the guest experience
• Ability to clearly communicate the company’s vision and the values to the Team
• Understand that the standards, service and product offerings in Namibia have yet to be achieved offering additional challenges to the role
• Strong teaching, leadership and management skills
• Strong communication skills: English, Afrikaans with fluency in German a great advantage to the position
• Equipped with contacts enabling him/her to source and recruit a TEAM of appropriately skilled management & Department Heads in the marketplace
• Exceptional talents in Front of House guest contact and exceptional skills and talent in back of house
• Strong Administration and Financial Management skills including budgeting & forecasting

• An Hotelier with a solid experience in and as sound understanding of ALL aspects of developing:

 SOP’s ( Standard Operating Procedures)
 Operations’ Manuals
 Financial Management
 Human Resources
 OPERA – Micros Operating System
 Strong IT Skills : MS Office full suite
 Hotel Reception & Reservations Systems
 F&B
 Rooms Division
 CRO ( Central Reservations Operations)
 Yield Management
 ROI ( return on investment)
 Targets
 Developing strategies, sales plans and profit targets


Understand the following Market Segments

 International Tour Groups
 International Individual Traveler (primarily from Germany and Europe)
 International & Regional Incentive Groups
 Local & Regional Conferences
 Individual Corporate Traveler ( local & regional )
 Individual / family seasonal holiday Travelers ( South Africa, Nambia, SADC region)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Demonstrates and promotes a 100% commitment to providing the best possible experience for guests and employees

Financial
 Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted Responsible for preparation of property budget and forecasts
Manages labour standards and property level expenses to achieve maximum flow through to the bottom line profit
 Explains and manages financial activities
 Manage vendors - monitors monthly inventory of supplies and equipment
 Ensures purchases made are within budget and by approved vendors
 Guard the efficiency/productivity and the Company results
 Prepare a monthly financial reporting

Sales
 Work with Regional Director of Sales to manage all sales activities of the property and meet revenue objectives including setting goals, completing competitive surveys, and compiling reports
 Identify and seeks out potential business within the local market
 Maintain sustainable relationships with local companies and key people to increase the Hotels visibility within the local market
 Coordinate and implement sales and marketing activities of the property

Guest Satisfaction
 Promote 100% guest satisfaction throughout property, constantly
 Ensure all guest related issues are resolved in a manner consistent with the company’s goals and objectives

Property Maintenance, Security Health & Safety
 Ensure optimum property maintenance & appearance
 Ensure Health & Safety Standards are complied with
 Ensure optimum Hotel Security ( guests & building )
Employee Management
 Ensure Department Managers recruit qualified candidates, train employees in accordance with company standards
 Motivate and give direction to all employees
 Communicate all policies and procedures to entire staff complement
 Adhere to national & local laws, employment related laws and regulations
 Ensure HR Department manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, conduct coaching/counselling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations
 Ensure that employee related issues are resolved in a manner consistent with company policies
 Mentor and develops Assistant General Managers; provides learning opportunities by assigning new tasks in all General Management responsibilities; evaluates AGM’s strengths and weaknesses and provides training and on the job tasks to prepare AGM for GM opportunities
 Perform duties in all aspects of hotel operations whenever needed

Manage the various Department Heads
• Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;
• Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution
• Be accountable for responsibilities of department heads in their absence.
• Implement the SOPs optimally in the hotel and act as a flag ship establishment for the brand
• Justify deviations and variances

Core competencies

• Proven sound knowledge of accommodation operational management, sales & marketing
• Developing strategies, sales plans and profit targets
• Must have excellent knowledge of revenue financials (RevPar) and occupancy rates
• Knowledge of stock control and Food & Beverage cost control
• Proven revenue management skills
• Highly refined skills in public relations
• Flexible to work shifts as required to manage the business to the high expectations of the Investors
• Strong Organisation & Time Management Skills & the ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines
• Skilful in project planning/ tasks and able to prioritize projects/ tasks
• Proven managerial capacity
• Highly organized and efficient individual
• Pro-active and result driven Flexible
• Both team player and captain (hands-on)
• Ability to adapt vision and proven flexibility

Application details

Belinda Peddie

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