Job Description
To provide an after-hours support service to traditional and online clients in line with their respective Travel Policies and Service Level Agreements.
KEY PERFORMANCE OBJECTIVES
• Receive and resolve travel queries from clients, e.g. provide assistance to the client in the event that they are stranded, missed the flight, etc.
• Act in accordance with the instructions from each corporate client and in line with information as loaded in the various client BAR’s
• Manage all booking in accordance with client Travel Policy and Service Level Agreements
• Provide booking confirmation to the client once bookings have been made with suppliers
• Ensure that all booking changed and assisted are recorded properly and the necessary information passed on for accurate billing
• Ensure maximum and optimum utilization of computer
• Maintain operating procedures and Call Centre procedures to ensure client satisfaction and limit revenue loss
• Exceed customer service expectations as per mutual expectations
• Provide accurate, professional quotes and confirmations to clients
• Obtain the best possible options on fares when reissuing/ re-routing
Availability
1 months’ notice – 1 April 2014
Salary
Market Related
Required Qualifications
Qualification:
• Diploma in Travel & Tourism / equivalent NQF Level 5
• Min 5 years international consulting experience (NON Negotiable)
• Must have completed Fares 1,2 and 3
• Extensive understanding of corporate agreements and fares
• Desire to grow; customer driven and able to handle pressure
• Ability to work shifts, including night shift, weekends and public holidays (Compensation in line with Labor Law Requirements)
• Willingness to work overtime when required
• Willingness to work day shifts during weekdays if required
Location
Gauteng
Braamfontein
General Details
Very important to note the working hours:
• 17h00 – 22h00 Monday - Friday
• 22h00 – 08h00 Monday – Friday – shift dependent
• 08h00 – 20h00 Weekends and Public Holidays
• 20h00 – 08h00 Weekends and Public Holidays – shift dependent
Application details
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