Qualification:
• Assist clients telephonically or via email • Acknowledge all online queries within 1 hour • Ascertain client’s needs and advise suitable products and services. • Prepare and process quotes within the same day, alternatively make contact with the client to advise on progress of booking the same day. • Follow up on all quotes within 48 hours. • Liaise where necessary with tour operators and other key partners such as hotels and airlines regarding bookings and schedules. • Advise clients regarding passports, visas, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation and excursions. • Process clients booking including pre-seating, meals and any special requirements. • Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted. • Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered. • Inform clients of Flightsite’s Terms & Conditions as well as those of the suppliers. • Ensure all necessary documentation is issued within allocated time. • Make certain the conditions of travel are clearly stated on the itinerary. • Assist with changes to travel arrangements and bookings where necessary. • Manage and control own queues.
Skills, Experience & Education • Minimum 2 years leisure consulting experience • Strong geography, destination and product knowledge • GDS proficient (preferably on Amadeus) • Sales focused with experience of working in a target driven environment • Own transportation and driver's license • Outgoing and approachable with excellent customer service skills • Excellent verbal and written communication skills • Passionate about travel and people • Computer literate with MS Office • Attention to detail • Ability to excel under pressure • Excellent organisational skills • Team player
Western Cape
Wardah Smith