Qualification:
• Deal directly with customers either by telephone or electronically • Respond promptly to customer enquiries • Handle and resolve customer complaints • Obtain and evaluate all relevant information to handle enquiries and complaints • Direct requests and unresolved issues to the designated resource • Record details of enquiries, comments and complaints • Record details of actions taken • Manage administration • Communicate and coordinate with internal departments • Follow up on customer interactions
Skills and Experience
• Matric, general education degree or equivalent • At least 5 years of retail travel experience • Leadership experience advantageous • Knowledge of customer service principles and practices • Knowledge of relevant computer applications • Knowledge of administrative procedures • Numeric, oral and written language applications • Excellent travel product knowledge • Interpersonal skills • Excellent communication skills - verbal and written • Excellent listening skills • Problem analysis and problem-solving • Attention to detail and accuracy • Data collection and ordering • Customer service orientation • Adaptability • Initiative • Stress tolerance
Wardah Smith