01 July 2014
Negotiable
Qualification:
Minimum of 3 years’ experience as a Programme/Account Manager, retail experience an advantage & business analytical consulting skills required.
* Knows and understands software packages required to perform own job function (particularly Excel)
* Business principles and practice
* Customer Care principles
* Accounting principles / administration
* Travel industry and products
Required Abilities:
* Customer service orientated person (motivated to meet and exceed client's expectations)
* Must have the ability and maturity to establish and maintain professional customer relationships at all levels (internal and external customers)
* The ability to follow up, establish dates, check progress on assignments and obtain feedback on results (from clients as well as colleagues)
* Initiative to solve problems and generate ideas for improvement (set service standards)
* Integrity to maintain confidentiality (adhere to policies and regulations)
* Have a strong work ethic and enjoy strategic analysis of customer's travel requirements (constant formal feedback)
* Adaptability to adjust approach to match varied behavioural styles
* Empathy with both clients and colleagues
Skills & Attitude:
* Negotiation skills
* Analytical Thinker
* Interpersonal skills
* Communication skills
* Presentation skills
* Team player
* Accountable
* Initiative
* Accuracy
* Ability to work under pressure
* Customer driven
* Attention to detail
* Enthusiastic
* Time Management
* Stress Management
* Learning
* Listening
* Negotiation Skills
* Influencing
* Decisive
* Self-Motivation
* Adaptability
* Project Management Skills
* Able to work on multiple projects simultaneously
* Energetic
* Motivated
* Assertive
* Creative
Gauteng
Johannesburg
Des Buys