Travelinfo

Job Description

To manage a team of 4 consultants ranging from Intermediates to Juniors in all aspects of the below. To consult to the EXCO travellers of a division in Transnet which must not equate to more than 30% - 35% of your time.
The incumbent of the position is responsible for ensuring the effectiveness and efficient management of the team. The individual must align to the policies and procedures of Tourvest Travel Services (TTS

REPORTS
 Referral voucher reports clear daily
 Invoice errors clear daily
 Non-validated errors clear daily
 Uninvoiced ticket report
 International corporate fare tracking daily
 Domestic corporate deal report updated with QC
 Passive sector reports monthly
 Benchmark reports weekly
 1 pax per pnr reports monthly
 ECC call clearer/complaint (error) logging/invoicing of ECC call reports daily
 Unused ticket report monthly
 Refund report monthly
 Leave audit report and management monthly
 ADM report and management weekly
 Audit report overview
 Incentive calculations monthly
 Preferred partner support
 QC, Fares rejection reports
 Report detailing the reason for every non-preferred partner sold
 Cash sales
 Update of operations file monthly
 LCC correct sign on codes / invoicing/ passive sectors
 Adhoc reports

PROFILES & STANDARD OPERATING PROCEDURES (SOP)  All company and traveller profiles for the team 100% updated
 All credit card must be loaded by BIS
 Team bibles 100% updated for all accounts
 Team awareness and adherence to all client SLAs
 New account set up / training on travel policies / agreements / SLA’s etc.
 Staff updates on all new agreements
 Complaint resolution daily with solutions
 Team alignment to SOP
 Consulting for Exco per account, percentage dependent on number of direct reports
 Back up consulting when/if required
 Logging of all compliments/complaints on SEC (preferable to get client to log directly)


STAFF MANAGEMENT

 Ensure one training session per month and co-ordination of training
 Meeting attendance: daily team meeting / monthly team leader meeting / monthly staff 1/1 meetings / quarterly staff meeting / weekly personal 1/1 meeting
 Performance Management – formal reviews, skill up plans and PDP’s
 Exchange program recommendations / educationals
 HC / code of conduct management
 Even distribution of work load within the team according to the level of consultant (type of bookings i.e. juniors for domestic / seniors for international)
 P-file management and Acknowledgment of Debts (AOD) representative
 SOP reviews
 Knowledge of staff’s Job descriptions and ensuring they are adhered to.
 Drive TTS Vision and Step Up Program to staff

JOB CHALLENGES • High pressure
• Stress management
• Diversity management
• Team alignment to SOP/SLAs
• Consistently exceeding customer service levels
• Multi-tasking within roles
• Delegation of work load within the team
• Complaint resolution

Availability

ASAP

Salary

Neg

Required Qualifications

Qualification:
 Matric Qualification
 Leadership Course
 All fares courses
Intermediate knowledge on excel, power point and word (MS office)

Location

Gauteng

Parktown/ CBD

Application details

Nicole Gasser

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