Travelinfo

Job Description

• Available to Senior Executives and their immediate families only (i.e. Board members, CEO, CFO)
• Providing an elite service for high-level staff members requiring personalised attention and discretion including one-on-one face-to-face consultations
• Enhanced, speedier turnaround times
• To strive toward overall company and product objectives
• To ensure that any complaints are an exception and to ensure they are resolved promptly
• Focus Preferred Suppliers
• Ability to handle pressure and volume, personal accountability
• Offering a consistent extra mile service while adhering to the SOP and SLA e.g restaurants, theatre, online check in, frequent flyer miles bookings etc.
• To be able to assist the VIP clients after hours if required
• Prepared to have personal one on one interaction at the client’s office/home if required
• Own transport
To handle all aspects of travel for the top EXCO of our corporate clients

Availability

ASAP

Salary

Neg, comm included

Required Qualifications

Qualification:
Knowledge
• Minimum 7 years Travel Experience
• Financial awareness
• Product Knowledge and understanding of trends and development within the Travel industry
• Good Geographical Knowledge – well travelled
• Detailed and in-depth knowledge and understanding of the structure, operations, systems, systems and procedures of the organisation
• Knowledge and work on the Amadeus/Galileo GDS
• Issue full domestic, regional and point-to-point international reservations including hotel, car, air, transfer, B&B etc
• Accurately complete all reissues
• Ability to complete all refunds accurately
• Ensure corporate fares are utilized
• Understanding and adhering to the clients’ travel policies and procedures
• The ability to advise the solution to the problem
• A client centric mentality, with consistent extra mile service
• Ability to build relationships with TTS clients
• Immediate attention to any client complaint
• Adhere to TTS /client turnaround times
• Attendance of company meetings and functions/team building
• Building and maintain multi- level relationship within TTS
• Networking at industrial related events

Skills / Attitudes
Interpersonal skills
Supportive
Ability to Communicate well and professionally
Initiative
Assertiveness
Confidentiality
Cost conscious
Understand the importance of selling Corporate Fares
Customer Orientation
Resilience
Ability to work under pressure
Service focused
Friendly
Motivated
Enthusiastic

Location

Gauteng

Rivonia

Application details

Nicole Gasser

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