Travelinfo

Job Description

To manage a team of consultants ranging from Intermediates to Juniors in all aspects of the below. To consult to the EXCO travellers of a division.
The incumbent of the position is responsible for ensuring the effectiveness and efficient management of the team. REPORTS
 Referral voucher reports clear daily
 Invoice errors clear daily
 Non-validated errors clear daily
 Uninvoiced ticket report
 International corporate fare tracking daily
 Domestic corporate deal report updated with QC
 Passive sector reports monthly
 Benchmark reports weekly
 1 pax per pnr reports monthly
 ECC call clearer/complaint (error) logging/invoicing of ECC call reports daily
 Unused ticket report monthly
 Refund report monthly
 Leave audit report and management monthly
 ADM report and management weekly
 Audit report overview
 Incentive calculations monthly
 Preferred partner support
 QC, Fares rejection reports
 Report detailing the reason for every non-preferred partner sold
 Cash sales
 Update of operations file monthly
 LCC correct sign on codes / invoicing/ passive sectors
 Adhoc reports

PROFILES & STANDARD OPERATING PROCEDURES (SOP)  All company and traveller profiles for the team 100% updated
 All credit card must be loaded by BIS
 Team bibles 100% updated for all accounts
 Team awareness and adherence to all client SLAs
 New account set up / training on travel policies / agreements / SLA’s etc.
 Staff updates on all new agreements
 Complaint resolution daily with solutions
 Team alignment to SOP
 Consulting for Exco per account, percentage dependent on number of direct reports
 Back up consulting when/if required
 Logging of all compliments/complaints on SEC (preferable to get client to log directly)


STAFF MANAGEMENT

 Ensure one training session per month and co-ordination of training
 Meeting attendance: daily team meeting / monthly team leader meeting / monthly staff 1/1 meetings / quarterly staff meeting / weekly personal 1/1 meeting
 Performance Management – formal reviews, skill up plans and PDP’s
 Exchange program recommendations / educationals
 HC / code of conduct management
 Even distribution of work load within the team according to the level of consultant (type of bookings i.e. juniors for domestic / seniors for international)
 P-file management and Acknowledgment of Debts (AOD) representative
 SOP reviews
 Knowledge of staff’s Job descriptions and ensuring they are adhered to.

JOB CHALLENGES • High pressure
• Stress management
• Diversity management
• Team alignment to SOP/SLAs
• Consistently exceeding customer service levels
• Multi-tasking within roles
• Delegation of work load within the team
• Complaint resolution

Availability

ASAP

Salary

Neg

Required Qualifications

Qualification:
 Matric Qualification
 Leadership Course
 All fares courses
Intermediate knowledge on excel, power point and word (MS office)

Location

Gauteng

Midrand

Application details

Nicole Gasser

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