Job Description
To generate revenue, maximize productivity, maintain high service levels and reach targets through the fulfilment of email, phone, web and direct enquiries for new or existing customers.
Job Context:
The Travel Consultant reports directly to the Reservations Team Leader. This position is accountable for confirming bookings based on enquiries received from the customers. The critical component of this position is to ensure that all enquiries are converted into sales, targets are reached and revenue is increased. They liaise extensively with the customer and suppliers to ensure all customer needs are met. They provide information & recommendations to the clients to ensure their requirements are included in the specified holiday booking (correct visas, accommodation, transport, transfers, activities, insurance, Forex etc). Revenue - is dependent on the number and type of bookings. Enquiries are distributed amongst the agents either via automation or by team leader and can be dependent on type of enquiry (point A to B / Itinerary / group). Telephone enquiries received increases this number significantly. Internal liaison therefore takes place within the reservations team and product / marketing team. External liaison takes place with travel Agents, customer, airlines, 3rd parties, suppliers and reservations consultants / sales & marketing on the supplier side.
Availability
Immediately
Salary
Market related
Required Qualifications
Qualification:
• Grade 12 (Essential)
• Tertiary qualification in travel & tourism (Essential).
• GDS qualification (Essential)
• 2 years’ experience in an IATA registered travel department or agency, handling reservations (Essential)
• Additional 1 years’ experience in a wholesale travel department or agency (Essential)
• Handling international reservations (Essential)
• Interpersonal skills
• Customer service skills
• Problem solving skills
• Networking skills
• Verbal and written communication skills
• MS Office,
• Planning & organizing
• Attention to detail & accuracy
• Time management
• Advanced Telephone skills
• Must be able to work under pressure
• Knowledge of domestic, regional & international destinations
• Knowledge of GDS
• Knowledge of domestic, regional & international ticketing as well as web based ticketing
• Knowledge of geographical information & how to find the information
• Knowledge of travel & tourism environment
• Knowledge of an accommodation / hotel environment
• Knowledge of Costing process
• Product Knowledge
• Knowledge of Comair products
• Knowledge of sales and marketing principles
Location
Gauteng
Randburg
Application details
Charlotte Makaluza
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