Job Description
Required Skills:
* Galileo
* International Fares
* Microsoft Outlook
* Quicktrav will be an advantage
* Papertrail will be an advantage
* General computer skills
* Excellent Communication skills (written and verbal)
* Ability to relate to staff and clients at all levels
* Copes well under pressure
* Be able to make immediate decisions aligned to company policies
* Multi task
* Time Management
* Knowledge of Frequent Flyer systems
* Team Player
* Lead by example
* Attention to detail / walk the extra mile
Key Responsibilities:
1. Accurate Domestic/Regional/International Travel Bookings on GDS and Internet
2. Excellent Domestic/Regional/International Airfare knowledge on GDS and Internet
3. Nett remit, IT fares and manual fare builds
4. Knowledge of discounted fares / rules / conditions
5. Process refunds
6. Advising clients about passports, vaccinations/health requirements, visa, foreign exchange and travel insurance
7. Create, cancel and updating client profiles on GDS
8. Working without supervision
9. Assist and train junior staff members
10. Meeting sales targets as set out by the travel manager
11. Providing customer itineraries for all travel bookings
12. Ensure travel orders/written confirmation are received in advance for all bookings before processing
13. Up to date/accurate invoicing of air tickets every day
14. Vouchers created for all land bookings
15. Order management
16. Liaising and negotiating rates/commissions/bill back with suppliers
17. Undertaking general administration
18. Dealing with and resolve complaints
19. Using and updating IT skills
Availability
1 month notice
Salary
Negotiable
Required Qualifications
Qualification:
Minimum Education Required: Degree, Diploma in Travel and Tourism or equivalent qualifications
Minimum Experience Required:
+ 7 years Travel Consultant experience / Galileo certificate
Location
Gauteng
Pretoria
Application details
Cindy Mkhize
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