Job Description
Main duties and responsibilities:
Manage the Operations team and all operational requirements.
Key Functions:
1. Coordinating and managing all activities associated with customer set-up, implementation, customer training, and customer support. Your goal will be to get each customer achieving maximum booking volumes as soon as possible.
2. Manage and mentor Operational , Support and After Hours staff
3. Risk and crisis Management
4. Maintaining client service level agreements, ensuring all client communications are timeous and accurate
5. Creation and Maintaining of Standard Operating procedures for clients and for relevant operational staff in the business.
6. Assisting in the roll outs of new technology advancements to existing clients
7. Onboarding new accounts
8. Supplier relationships – strategic positioning, negotiations and service level agreements
9. General office maintenance and support staff administration
10. GDS support for Ops team
Availability
Negotiable
Salary
Negotiable based on experience
Required Qualifications
Qualification:
1. Travel and Tourism Formal qualification
2. 8-10 years’ experience in the travel industry
3. 5 years management experience
4. Customer service orientated
5. Galileo / Amadeus
6. Managing large corporate in-house travel agencies would be preferable
7. GM Operations role at a large TMC would be preferable
8. Attention to detail, ensuring service levels are met
9. Ability to manage a team under pressure
10. Be able to multi-task, problem solving, professionalism
11. Adaptable, positive outlook, lead by example
12. Quick decision making
13. Online experience would be beneficial
Location
Gauteng
Sandton
Application details
Marcelle Ross
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