Job Description
To generate revenue, maximize productivity, maintain high service levels and reach targets through the fulfillment of email, phone, web and direct enquiries for new or existing customers.
Job Context:
The Travel Consultant reports directly to the Retail Travel Manager. This position is accountable for confirming bookings based on enquiries received from the customers. The critical component of this position is to ensure that all enquiries are converted into sales, targets are reached and revenue is increased. They liaise extensively with the customer and suppliers to ensure all customer needs are met. They provide information & recommendations to the clients to ensure their requirements are included in the specified reservation (correct visas, accommodation, transport, transfers, activities, insurance, Forex etc). Internal liaison takes place with all relevant departments depending on the problem or query. External liaison takes place with customer, Business Partners of Choice and financial institutions.
DUTIES INCLUDE:
* To ensure pre-payment is received by specified dates in order to avoid penalties & ensure bookings are still secure.
* To customize itineraries, provisional bookings and quotations in order for the customer to use our product, secure a booking, and continue to book through us.
* To deliver prompt, efficient and effective service within required timeframes in order to ensure customer satisfaction and repeat business.
* To convert a maximum number of calls and enquiries into secured bookings which increase our revenue & margin.
* To build relationships with suppliers in order to ensure the best possible rates and confirmed bookings.
* To broaden and maintain product knowledge in order to extend the best possible service to customers.
* To perform general administrative tasks required within the department
* Knowledge of Comair products (desirable
Availability
Immediately
Salary
Market related
Required Qualifications
Qualification:
Minimum Requirements:
• Grade 12 (essential)
• Tertiary qualification in travel & tourism. (Essential)
• Qualifications in:
CORPORATE CONSULTANT
SABRE native (where manual entries are inserted) (Desirable),
GDS: Amadeus or Galileo (Essential)
Domestic Fares & Ticketing (Essential)
International Fares & Ticketing (Desirable)
IATA / UFTAA (desirable)
• 4 years’ experience within IATA registered travel agency, handling international reservations (essential) of which 1 year experience includes dealing with corporates / groups / conferencing (essential)
• Interpersonal skills
• Customer service skills
• Problem solving skills
• Networking skills
• Verbal and written communication skills
• MS Office,
• Planning & organizing
• Attention to detail & accuracy
• Time management
• Advanced Telephone skills
• Must be able to work under pressure
• Knowledge of domestic, regional & international destinations (Essential)
• Knowledge of GDS (Essential)
• Knowledge of domestic, regional & international ticketing as well as web based ticketing (Essential)
• Knowledge of geographical information & how to find the information (Essential)
• Knowledge of travel & tourism environment (Essential)
• Knowledge of an accommodation / hotel environment (essential)
• Knowledge of Costing process (essential)
• Product Knowledge (essential)
Location
Gauteng
Randburg
General Details
NB: No correspondence will be entered into with an applicant. If you have not been contacted by 26 January 2015 then please consider your application as unsuccessful.
Comair has the right to remove and close this advert at any time during the recruitment process. We reserve the right not to appoint should operational requirements demand so.
Application details
Charlotte
Apply Now