Job Description
(Products, services, and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation’s strategy)
Productivity
Travel and Complex Iternary :
Determine needs and research potential solutions and options for the client
Process bookings and issue documents
Upsell & facilitate value adding produicts.
Technology Adoption :
Apply available technology to all deliverables and outputs
Retention
• Client Experience Management
Provide Client Services
Resolve Client Queries /Complaints
Adhere to Client Policies and Contractual Supplier Agreements
Profitability
• Cost management
Manage own costs and time
• Revenue maximisation
Accuracy and completeness of fees charged
Maximum utilisation of preferred suppliers
Accuracy and efficiency in all areas of consulting thus eliminating unnecessary financial loss
Improve operating margin
Manage refunds to clients
People
Self development
• Learning and Growth
Self-development – read and research information in order to remain abreast with changes within the Travel Industry
Manage own development through a structured PDP
Mentor & Coach junior travel consultant
Resource utilisation – Nationally & Globally
• Living the Brand
Living the corporate values
Team Player – participating in all company initiatives
Adhere to Rennies Travel code of conduct
Availability
ASAP
Salary
Market Related
Required Qualifications
Qualification:
Rennies Travel products and services
Rennies Travel policies and procedures
Client Travel Policy
Galileo,Logi and Finwiz
Non-Negotiable operational Processes
Travel related system and procedures
National and Basic regional destinations
Domestic fares and Ticketing
Basic Business acumen
General Travel Certifiacte
1 years Plus’ experience in the retail travel industry
Diploma in Travel and Tourism
Location
Eastern Cape
Port Elizabeth
General Details
Use of MS Office
Galileo
Verbal and Written Communication
Interpersonal Skills (including Conflict management)
Analysis and Problem Solving Skills
Problem Solving Skiils
Research Skills
Telephone Skills
Relationship building
Time management Skills
Consulting Skills
Application details
Michelle Forlee
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