Job Description
• Answer telephones and respond to direct customer requests;
• Assist with walk in passengers by offering all our services including booking air;
• Generate new business from Directs by following up on all enquires and leads
• Project a professional company image through phone interaction and good Customer Service
• Sell all products and book in the reservations system, Tropics;
• Provide customers with product and service information;
• Upsell products and services;
• Transfer customer calls to appropriate staff;
• Identify, research and resolve customer / agent issues;
• Follow up on customer inquiries not immediately resolved;
• Reply to all customer requests both telephonic and email within 24 hours;
• Recognise, document and alert the Manager of trends in customer / agent calls;
• Recommend process improvements where needed;
• Ensure your product knowledge is continually updated on all brochures;
• Assist your team members where necessary with product knowledge;
• Assist your team members with reservations bookings when needed to help achieve targets;
• Ensure all customer details are captured for a Directs database;
• Other duties as assigned within the Reservations Department.
Availability
Immediate but can be negotiated
Salary
• Negotiable salary • 50% contribution to Discovery Medical Aid • 7.4% contribution towards the organization’s Provident Fund
Required Qualifications
Qualification:
• Diploma or Degree in Travel is required.
• A minimum of 2 - 3 years’ experience is required in the retail industry, preferably in a similar role.
• Must have experience on the GDS, preferably Amadeus.
• Experience in Direct Sales will be an advantage.
Location
Gauteng
Rosebank, Johannesburg
General Details
Please note : If no response is received by 28 February, please regard your application as being unsuccessful.
Application details
Lana Lotter
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