01 March or soonest
Market related
Qualification:
Knowledge:
* Minimum 8 years travel experience preferred
* Matric qualification
* Galileo qualification & experience essential
* Able to process own ticketing, re-issues & rerouting
* Able to read, understand & apply fare rules
* Tertiary qualification in travel & tourism advantageous
* Excellent travel product knowledge
* Understanding & aware of the trends & developments within the travel industry
* Corporate fares & general fares knowledge
* Experience in handling complex travel arrangements
* MS Word, Excel and E-mail experience
* Customer care principles
* Basic accounting principles / administration
* Able to recommend logical, objective & thoughtful ideas & decisions
Skills:
* Interpersonal skills
* Team player
* Good verbal & written communication skills
* Ability to communicate at all levels
* Accuracy & Initiative
* Planning and organizational ability
* Problem Solving Ability
* Accountability
* Quick learner
* Willing & able to train/guide junior staff
Attitudes:
* Able to work on your own as well as part of a team
* Ability to work under pressure
* Extremely dependable
* Customer-driven
* Attention to detail
* Enthusiastic, Creative & Motivated
* Assertive, Decisive and Confident
* Cost Conscious
* Flexibility
* Service Orientated
* Emotional intelligence
* Self developer, eager to learn
* Create positive energy in the team
* Willing & able to assist across teams
* Ensure excellent customer service
* Ensure excellent client interaction and team work
* Ensure operational excellence
* Build relationships with staff and customers
* Ensure good financial & cost management
* Ensure error free travel transactions
Western Cape
Cape Town
Sonika Troskie