Job Description
Thompsons Africa is currently recruiting for a FIT Reservations Consultant, joining our USA team. The position is based at our Head Office in Durban.
The position’s main responsibility is to provide quotations and the subsequent travel arrangements to our customer; focusing on service excellence and the promotion of sales; whilst being passionate about delivering WOW experiences to our customer and guests.
The FIT Reservations Consultant’s key activities / Duties / Tasks:
• Achieve and maintain an excellent relationship with your customer – identify their requirements and expectations.
• Work in a sales minded way, where you are always trying to ‘close the deal’ offering alternatives, descriptions and WOW experiences.
• Manage profit margins as set out by business – use preferred suppliers and best available deals and rates. Negotiate to increase margin where appropriate.
• Avoid errors and write-offs by using the tools to your disposal, including but not limited to checking profit reports, reconfirming services, checking confirmations against quotes as well as using tasks in Travel Studio.
• Increase quote conversion by chasing up constantly with your customer on bookings not converted.
• Swift and professional resolution of customer complaints and / or queries.
• Resolve account queries within deadlines set by Accounts Department. Non debtors to be invoiced and debtors’ statements to be attended to timeously.
• Always challenge the status quo.
• Continuously apply your learnings in your role in order to constantly grow and develop in your position and as an individual.
Availability
Immediately
Salary
Basic salary plus incentive
Required Qualifications
Qualification:
• Experienced in consulting- minimum 2 years’ experience
• Excellent level of computer literacy
• Solid knowledge of tourism product and geography in Southern Africa
• Is passionate about delivering an excellent travelers experience in Southern Africa
• Strong customer focus
• Organisation and time management
• Excellent communication and people/ inter-personal skills
• Ability to work towards and meet targets
• Pays attention to detail
• Dynamic
• Innovative
• Sales driven
• Career driven
• A high achiever
• Ability to work well and accurately under pressure
Location
Kwazulu Natal
Durban, Westville
General Details
Thompsons Africa is the top destination management company of choice in Southern Africa. We have a proud history of 36 years of all embracing, hands-on experience in the tourism business delivering quality and value. Having built a reputation for reliability and unparalleled service delivery, we strive to ensure great care and attention to detail, innovation, flexibility and a wide range of product service offerings.
At Thompsons Africa we share a passion for delivering the best possible guest experience at every point of contact they have with us. Our customers must find us ‘easy to use’ – a listening organisation that is receptive to feedback from customers, guests, guides, colleagues and business partners. We hold ourselves to account for delivery of objectives, profits and targets, in a spirit of improvement and learning rather than blame. We value staff satisfaction and happiness – we select good people, develop, motivate and reward them to be the best tourism industry professionals they can be.
Please forward a copy of your CV with 2 contactable reference for consideration
Application details
Adele Saunders
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