Job Description
Productivity
Travel and Complex Iternary :
Determine needs and research potential solutions and options for the client
Process bookings and issue documents
Upsell & facilitate value adding produicts.
Technology Adoption :
Apply available technology to all deliverables and outputs
Retention
• Client Experience Management
Provide Client Services
Resolve Client Queries /Complaints
Adhere to Client Policies and Contractual Supplier Agreements
Profitability
• Cost management
Manage own costs and time
• Revenue maximisation
Accuracy and completeness of fees charged
Maximum utilisation of preferred suppliers
Accuracy and efficiency in all areas of consulting thus eliminating unnecessary financial loss
Improve operating margin
Manage refunds to clients
People
Self development
• Learning and Growth
Self-development – read and research information in order to remain abreast with changes within the Travel Industry
Manage own development through a structured PDP
Mentor & Coach junior travel consultant
Resource utilisation – Nationally & Globally
• Living the Brand
Living the corporate values
Team Player – participating in all company initiatives
Adhere to Rennies Travel code of conduct
Availability
ASAP
Salary
Market Related
Required Qualifications
Qualification:
• Rennies Travel products and services
• Rennies Travel policies and procedures
• Client Travel Policy
• Galileo,Logi and Finwiz
• Non-Negotiable operational Processes
• Travel related system and procedures
• National and Basic regionaldestinations
• Domestic fares and Ticketing
• Basic Business acumen
• General Travel Certifiacte
• 1 years Plus’ experience in the retail travel industry
• Diploma in Travel and Tourism
Location
Eastern Cape
Port Elizabeth
General Details
• Dynamic Global & Expanding Company
• Focus on Strategic elements: People, Productivity, Profitability & Retention
• Travel trends globally and locally
• Technology Driven
• Learning & Development Focus
• Customer Centric
• Pressurised , Face Pace with non-negotiable deadlines
• Multicultural & Diverse Organization
• High Demand for Value-add
• Diverse and ever changing needs of travellers
Application details
Michelle Forlee
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