Job Description
Productivity
• Operations/Process Management ( including Document Count Management)
Manage document count
Manage internal and external client processes
Implement ,Manage and maintain technology systems and process
Manage Quality of work and outputs
• Technology Adoption
Apply available technology to all deliverables and outputs
• Travel and Complex Iternary
Process Bookings and Issue Documents
Upsell & facilitate value adding produts
• Super-user role
Receive, investigate and resolve travel/system related queries
Ensure all processes and procedures are adhered to
Ensure all system related queries are actioned and completed
Ensure that the system is accurately and correctly maintained
Collate and check invoicing and invoicing information as well as supporting documents for accuracy and correctness in co-ordination with the EUC beta test
Retention
• Client Expereince Management
Provide Client Services and Promote Continious Services Improvement in the
Customised quality service for clients and client type
Resolve Escalated Client services/Comlaints and problems
Manage adherence to Client Policies as Contractual Supplier Agreements
• Supplier Relationship Management
Develop, maintain and optimise supplier relationship and growth
Profitability
• Profitable Management
Achieve budget profitability before overrides
• Revenue maximisation
Accuracy and completeness of fees charged
Maximum utilisation of preferred suppliers
Accuracy and efficiency in all areas of consulting thus eliminating unnecessary financial loss
Improve operating margin
Manage refunds to clients
• Cost Management
Eliminate unnecessary financial loss
Manage own costs and time
People
• People management
Ensuring personal and business-relevant growth per individual i.e. ensure that staff have the required skills, experience and competence to perform optimally (including technology and process skills and knowledge)
Effectively implement and manage the performance management process
Effectively manage leave
Ensure effective team communication
Assist staff in solving operational problems
Ensure that the travel centre is resourced correctly i.e. right people in the right jobs.
Ensure staff retention as per remuneration, recognition and rewards.
Management of staff files.
Effective work delegation amongst consultants.
Provide users with on the job training (including training on new technology)
Monitor morale and motivate staff with regards to new business developments
• Learning and Growth
Self-development – read and research information in order to remain abreast with changes within the Travel Industry
Manage own development through a structured PDP
Mentor & Coach junior travel consultant
Resource utilisation – Nationally & Globally
• Living the Brand
Living the corporate values
Team Player – participating in all company initiatives
Rennies Travel code of conduct
Availability
ASAP
Salary
Market Related
Required Qualifications
Qualification:
• Rennies Travel products and services
• Rennies Travel policies and procedures
• HR polocies and procesdures
• Regional Booking requirements
• Advance Galileo, Logi & Finwiz
• Non-negitiable operational process
• Advance Regional , Domestic & Internalional fares
• National and International Destinations
• Business Acumen
• People Management
• HRG and global impact that HRG has on the market
• LSO’s
• Sound understaning of client sLA/travel policy and the impact on the delivery of service to the client
• Financial understanding
• 8 – 10 years’ experience in the retail travel industry
• Diploma in Travel and Tourism
Location
Gauteng
Bedfordview
General Details
• Customer service orientation
• Tenacity
• Detail and quality orientated
• Persuasiveness //Influencing skills
• Approachability and Diplomacy
• Professionalism
• Confidentiality and integrity
• Tolerance for Stress
Application details
Glynes Fester
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