Job Description
Ensure that all relevant details are obtained from clients
Create all the necessary entries in Amadeus avoiding any
fictitious information
Process client requests by conducting all required
reservations
Build relationships with clients to ensure repeat business
Book air travel with various airlines bearing in mind our
company’s relationship with preferred carriers
Book car hire using preferred suppliers wherever possible
Book hotel accommodation and travel packages, also
remembering to use preferred partners
Provide clients with information with regard to travel
Insurance
Manage and control your own queue in Amadeus
Arrange collection and delivery of travel documentation
Provide clients with travel itineraries
Arrange visas on request and provide relevant information
Follow-up on e-mail enquiries
Prepare and process quote requests
Sign on to Dashboard daily to obtain updates
Ensure that you update your product knowledge on an ongoing basis so that you maintain good knowledge
Accountable for all cash sales from clients
Using TDT for ticketing and Vouchers where required
Using of Swipe Request Form
Using of Invoicing Request Form
Obtaining CCCF copies where requiredTo ensure all monies are collected
Accountable for all ADM’s and errors – must work accurately at all times
Using operator online payment gateways to secure reservations where possible
Adhere to standard operating procedures at all times i.e. pre-seating clients, meals requests, before and after service etc
Availability
01 May 2015
Required Qualifications
Qualification:
Matric Qualification
Minimum 3 years as Senior Travel Consultant (Corporate or Leisure
Relevant travel qualifications
Fare and ticketing basic course
Amadeus – full course
Location
Western Cape
Cape Town
General Details
Excellent product knowledge
Excellent geographical knowledge
Fares course successfully completed
Knowledge of inter-airline policies and endorsement procedures
Understanding and ability to interpret, explain and follow fare rules
Full understanding of BSP
Fully conversant with preferred partners frequent flyer programmes
Full understanding of forex
Full understanding of insurance
Full understanding and use of fare finder/best fare on the day
Full understanding and use of Amadeus
Full understanding and use of SAM
Full understanding and use of CRM
Ability to distinguish a misquote by an airline or colleague
Application details
Nomsa Mathebula
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