Job Description
Bookings To effectively action all reservations at a senior consultant level
Accuracy and attention to detail in the call logging process
Customer Service training required
Personal accountability for client satisfaction and retention
Remain calm and assist the client during the emergency to the best of our ability, in the quickest possible time frame and at the best fare available
Ability to cope under pressure
Ability to understand and adhere to all client travel policies
Cultural diversity
Client conflict
Solution driven – offer alternatives / find the right solution for the client
PERSONAL ATTRIBUTES REQUIRED FOR THE JOB Friendly disposition
Organizational skills
Trustworthy
Ability to maintain confidence
Positive Attitude
Open minded
Customer and personal service
Time Management
Team player
Self motivated
Attention to detail
Logical and emotionally controlled
ADVANTAGES Conflict resolution training
Call Centre training
Customer Service course
IN THE ABSENCE OF MINIMUM QUALIFICATIONS Must meet minimum requirements
1. Amadeus
2. Galileo
3. Sabre (Advantage)
4. Ability to handle multiple travel platforms including Online.
Location
Gauteng
Midrand
General Details
Will need to work on odd public holidays
Application details
Nicole Gasser
Apply Now