Job Description
ROLE
• Ensure production quality meets and exceeds client SLA and requirements
• Create and Develop a quality culture within the in-house
• Ensure accurate issuance and processing of all travel documentation
• Report to Team Leader | Operations Manager on QC errors and development areas needed within the team
• Support Team Leader | Operations Manager with administration and support tasks – including – QC error report | Daily TINS report | Use of Agentivity reporting
LEADERSHIP & COACHING
• Create an environment orientated to trust, open communication, creative thinking & cohesive team effort
• Motivate & inspire team members to ensure quality and accuracy
• Lead by setting a good example (role model) – behaviour consistent with words
• Facilitate problem solving & collaboration
• Intervene when necessary to aid the consultants in resolving quality control errors
• Support new team members in working through Quality Assurance Induction Programme, ensure that they have the necessary knowledge to effectively participate on the team.
Availability
asap
Salary
market related
Required Qualifications
Qualification:
Grade 12
Diploma in Travel and Tourism.
Previous QC and ticketing experience – beneficial
Intermediate level experience with minimum 5 years Travel Consulting Experience
Location
Gauteng
Braamfontein
General Details
Rennies Travel would like to appoint a QC & Document Production Consultant – Intermediate level.
Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:
- Integrity
- Passion
- Innovation
- Inclusivity
- Accountability
Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to Yolande.Bouwer@renniestravel.com
NB: This appointment will be made in accordance with our commitment to Employment Equity.
PRIMARY PURPOSE OF THE JOB
The QC consultant will be responsible for completing QC checks and issuing of air, car and hotel and assist with administration and support responsibilities within the Global Team.
Application details
Yolande.Bouwer@renniestravel.com
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