Job Description
Purpose and Context of the Job
Comair Limited, a JSE listed Aviation Company, is looking for applicants for a Senior Travel Consultant- (Wholesale) based in Randburg, Gauteng at the Comair Travel offices. The Senior Travel Consultant is accountable for confirming bookings based on enquiries received from the customers. The critical component of this position is to ensure that all enquiries are converted into sales, targets are reached and revenue is increased. They liaise extensively with the customer and suppliers to ensure all customer needs are met. They provide information & recommendations to the clients to ensure their requirements are included in the specified holiday booking (correct visas, accommodation, transport, transfers, activities, insurance, Forex etc). Revenue - is dependent on the number and type of bookings. Enquiries are distributed amongst the agents either via automation or by team leader and can be dependent on type of enquiry (point A to B / Itinerary / group). Telephone enquiries received increases this number significantly. Internal liaison therefore takes place within the reservations team and product / marketing team. External liaison takes place with travel Agents, customer, airlines, 3rd parties, suppliers and reservations consultants / sales & marketing on the supplier side. * Senior Consultants are expected to yield higher revenue through the application of their advanced travel industry knowledge and sales experience.
Key Performance Areas
- To ensure pre-payment is received by specified dates in order to avoid penalties & ensure bookings are still secure.
- To customize itineraries, provisional bookings and quotations in order for the customer to use our product, secure a booking, and continue to book through us.
- To deliver prompt, efficient and effective service within required timeframes in order to ensure customer satisfaction and repeat business.
- To convert a maximum number of calls and enquiries into secured bookings which increase our revenue & margin.
- To build relationships with suppliers in order to ensure the best possible rates and confirmed bookings.
- To broaden and maintain product knowledge in order to extend the best possible service to customers.
- To perform general administrative tasks required within the department.
Availability
Immediately
Salary
Market related
Required Qualifications
Qualification:
- Grade 12 (Essential)
- Tertiary qualification in travel & tourism (Essential)
- GDS qualification (Essential)
- 4 years’ experience IATA registered travel department or agency, handling reservations (Essential)
- With 3 years’ experience in a wholesale travel department or agency, handling domestic, regional & mostly international reservations (Essential)
Location
Gauteng
Randburg
Application details
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