Job Description
Responsibilities of Role:
- Actioning all ticketing related queries and processes from all departments
- Quoting and relaying all information regarding amendments and reissues.
- Responsible for all accounting and invoicing relating to the payment of airline tickets and Travelstart products.
- Processing of credit card and bank payments resulting in tickets being issued or reissued, in an accurate and timely manner.
- Fraud profiling for all South African credit card payments for all online bookings and assistance where needed for other departments and markets.
- Processing of amendments and reissues accurately and according to the IATA fare rules.
- Processing of schedule changes in accordance with the airline regulations and directions.
- Respond to all relevant inbound phone calls as required from customers
- Respond to all relevant inbound SMS' and emails from customers.
- Maintain a high quality standard set out by the quality procedure and company policy.
- Queue management.
Salary
Market-related
Required Qualifications
Qualification:
Technical Skills Requirements:
- 2 Years knowledge of Amadeus, Fares, Reissues, Date changes, Ticketing and Invoicing systems
- Essential understanding of commission types and the correct application thereof.
- Minimum 2 years experience in Travel
- Flexibility
- English Essential
Location
Western Cape
Cape Town CBD
General Details
Personal Competency Requirements:
- Diligent
- Attention to detail
- Accuracy
- Team player
- Self motivated
- Being able to multitask
- Be proactive with a positive approach
- Time management
- Trustworthy
Application details
Zarah
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