Responsible for managing Team Leaders within their dedicated portfolio in all aspects of the below, who in turn manage consultants ranging from Seniors to Juniors.
Dedicated towards achieving highest profitability results, 100% staff & customer satisfaction. Expected to understand and expand on current operational structures. Agree joint strategies with CGM to achieve principle accountabilities as listed below i.e. increasing revenue by growing existing client base and ensuring best practices and minimizing risks to company.
Transaction fee income
Change fees
Productivity stats – calculation and delegation to Team Leaders
LCC correct sign on codes / invoicing / passive sectors overview
ECC invoicing
SEC report analysis and management
Leave management and audit of the Team Leader
Incentive calculations for the Team Leader
Preferred partner drive - ability to change support instantly
Income statement budget vs actual per cost centre report
Branch expense sheet to be updated monthly and verified on income statement
Monthly consolidation of all Team Leader and Ops manager reports for Divisional Operations manager
Shadow fees
Productivity stats: manpower vs revenue <55% / 3 x CTC / transaction based
Cash sales and Pfiles per branch
Consolidate and maintain ops files from Team Leaders
Adhoc reports
ASAP
Neg
Qualification:
Matric Qualification / Leadership Course
Minimum 3 years management experience
M
All fares courses mandatory
Super user course mandatory
90% on senior Technical Assessment
HC/IR course
MS office proficient (word/excel/power point/presentation skills)
Advanced writing skills
Finance for non-financial managers
inimum 7 years consulting experience
Gauteng
Rivonia
Yolande Malebo