Travelinfo

Job Description

 

The incumbent of this role is responsible for managing a team of Client General Managers (CGM) This team currently undertakes the role of managing client relationships, maintaining and retaining clients, contract management, adding value and promoting the 4 Pillars of Travel Management to all clients

 

Africa footprint:

 Identify clients with growth opportunities or offices throughout Africa

 Engage with Africa CGM and set up meetings with the clients for further action

 Implement any Africa business through the current client base a commission will be paid according to the volume of business that is achieved

 Online Booking Tools:

 Identify clients with potential online opportunity

 Needs analysis to be done prior to presenting to the clients

 Return on Investment analysis

 Advisory services:

 Present advisory services to a minimum of 70% of your client base

 Understand the products sold by advisory and ability to present to clients in a professional manner

 MICE (Meeting Incentive Conference and Events)

 Understand and present MICE service offering to clients where there is leakage on group, incentive and meetings spend

 Create opportunities for additional revenue and turnover

MIS Reports

 Ensure that your clients understand the detail and value behind the suite of reports

 Ability to sell this to the clients and earn additional revenue opportunities

 Risk/Reward:

 Implement risk/reward (gain share agreement) at the time of renegotiating client financials

 Opportunity to earn additional revenue

Technology

 EDI ( Electronic Data Interchange)

 Understand the process and workaround for EDI

Availability

ASAP

Salary

Neg

Required Qualifications

Qualification:

Matric Qualification / Travel Diploma

Degree in Business Management

3-5 Years in a TMC Divisional Global Client Management role, having previously managed staff

Microsoft (word, power point, excel)

 Sound financial knowledge in order to negotiate client fee models and understand margin per client at all times. Drive and manage income statements and profit analysis per client

 Ability to read and understand client MI reports and convert into presentable review

 Alignment to the Amex strategies and goals for the year ahead

 Sales and relationship building capability

 Presentations skills and public speaking

 Supplier interactions and negotiations

 Understanding and delivery of the SLA and Balanced Scorecard

 Continued Business consulting in selling technology solutions

 Client reviews and workshops

Location

Gauteng

Rivonia

Application details

Yolande Malebo

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