Job Description
Role and Responsibilities:
- Responsible for all the claims and refunds processes for the business - Actioning all refund related queries with all departments and Responsible for all claims and unused e-tickets and processing thereof
- Processing refunds accurately according to the IATA fare rules; Accurately quoting and processing all refund request and offering excellent customer service
- Assessment and processing of all unused e-tickets
- Respond to all relevant inbound and outbound calls and Skype as required
- Respond and action all relevant email correspondence with customers
- Accurate completion of all invoicing and all other administrative responsibilities
- Efficient and accurate data capturing for all refunds and claims reporting
- Assessment and all processing of claims
- Accurate creation of credit invoices for claims
- Maintenance of all claims and invoicing documentation for auditing purposes; and
- Other duties consistent and within the scope of the position.
Required Qualifications
Qualification:
Technical skill requirements:
- Efficient working knowledge of Amadeus
- Fares
- BSP and all invoicing systems
- Minimum two years travel industry experience
- Fluent English (written and verbal) essential; and
- Good telephonic manner
Location
Western Cape
CBD
General Details
Minimum requirements with regards to personal competency requirements needed for this role:
- Time management
- Ability to follow set procedures
- Communication skills – verbal and written
- Listening skills
- Being able to multitask
- Diligent
- Attention to detail
- Accuracy
- Level of urgency
- Self motivated
- Proactive with a positive approach; and
- Honesty
Application details
Zarah
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